Frequently Asked Questions
Comfortable clothing that permits movement is best. The initial visit will always involve exposing the area to be treated to the therapist’s view. Exposure of adjacent areas may also be required. We provide gowns as well as shorts and T-shirts if the clothing you wear does not permit the required exposure or could be soiled/stained in the treatment process. We have private treatment rooms and a restroom within our space. We do not have shower facilities.
New patients must complete registration and insurance information as well as a history sheet. Medicare patients have functional activity sheets to check off as part of their history sheet. In the event you forgot your referral or prescription this gives you an opportunity to contact your referring doctor to have them fax over a copy of their orders, which we generally require prior to the implementation of any treatment.
The first visit includes at a minimum an evaluation. This is a required service on which any treatment rendered will be based. It will be used as a basis to assess your progress with treatment. It is covered by insurance. Treatment provided is billed “by procedure” (such as traction, ultrasound or massage) or “by time” (in the case of exercise, neuromuscular re-education, or kinetic activities). 15-minute increments are the accepted insurance intervals for time with 8 minutes serving as the break point. Treatments provided during the first visit will be charged in addition to the evaluation charge. A typical first session, that includes treatment, runs between $100-$150.
We accept many insurance plans (see Insurance link) so if you have all the required paperwork and we obtain the required authorizations, you will only have a small percentage to pay or a fixed copayment to make each visit. If you have not met your deductible or we do not participate with your insurance plan you may write a personal check, pay with cash, or use you Mastercard, VISA, and American Express credit or debit cards.
Yes. A summary detailing the initial visit to include findings and recommendations for treatment will be sent to the referring doctor as soon as possible. Follow up reports are generated when either something significant happens, you are returning to that doctor for re-evaluation, or after a month – whichever occurs first. Let us know of any upcoming visits back to your doctor.
Individuals who are injured as a result of an automobile accident must use any coverage they have through their car insurance, regardless of who was at fault, prior to utilizing their health insurance (to include Medicare). We have contracts with many health insurance companies but none with car insurance companies. By law PIP (personal injury protection) benefits are required to be paid to the insured in no more than 30 days. Since you have a relationship with your car insurance company and we don’t – we will not accept assignment on claims for our services. You are required to pay for services at the conclusion of each visit.